Frequently asked questions

Yes, we offer gift cards in various values. The gift cards are available online and can be redeemed online for all of our activities.

Yes, you're welcome to take photos and videos during the activities, as long as it's done safely and doesn't disturb other guests.

Room Experience is suitable for everyone aged 6 and up. With our wide range of activities, there's something to enjoy for children, teenagers, adults, families and groups.

During holiday periods we are usually open as normal. On public holidays our opening times may differ. So always check the current times on our website or in the booking system.

You can always find the current opening hours of Room Experience Geldrop on our website and in the booking system. There you can see straight away when you can drop by or book.

Yes, we certainly have air conditioning and heating!

Our activities are suitable for children aged 6 and over. Up to and including the age of 12, an adult must always be present at our venue.

The venue is partly wheelchair accessible. If you have any questions about accessibility or you're coming in a wheelchair, please feel free to contact us in advance.

Yes, there is a coat rack in our reception area where you can leave your coats and bags.

Our activities are suitable from the age of 6. Additional age rules or supervision requirements may apply per activity. Check the FAQ on the activity's page for details.

Yes, we're happy to help put together a programme that suits the different ages within your group. That way, we make sure everyone enjoys the activity or combination of activities.

Yes, it's possible to hire the entire venue exclusively. Get in touch with us for the options, availability and a programme that suits your wishes.

Yes, we create fully tailor-made packages for companies and teams. From activities to food and drinks: we're happy to help you put together a great team outing, corporate outing or staff activity.

Yes, Room Experience is suitable for school activities, camps and after-school club groups. Get in touch with us and we'll look together at a programme that suits your group.

Yes, from 15 people onwards we're happy to put together a tailor-made package. We'll think along with you about activities, food, drinks and a schedule that suits your group.

We ask you to let us know the final number of people one week in advance. Because things can still change in the last few days, we'd like to receive the number of people we may invoice no later than 24 hours beforehand. If we don't receive an updated number, we will use the last number you gave us.

For larger groups, the duration depends on the package you choose and the number of people.

Unfortunately, we don't have a separate fryer for gluten-free snacks or chips. We do have gluten-free sweet bags available.

Yes, you can also have something to eat or drink without booking an activity. You're welcome in our bar and restaurant area, subject to availability and how busy we are on site.

In principle, you are not allowed to bring your own food or drinks to Room Experience. Only by prior arrangement can we see whether an exception is possible.

<p>With a kids' party upgrade, we usually serve the crisps or popcorn during the first break. That way, the children can keep snacking on them throughout the rest of the party</p>

For kids' parties we usually allow around half an hour for the food break. For larger groups, the duration depends on the package you choose and the number of people.

By default, we schedule the food after the activities. If you'd prefer to eat before or in between the activities, please contact us in advance. We'll be happy to see what's possible.

Yes, in many cases we can cater for allergies or dietary requirements. Please always let us know in advance, so we can look at what's possible together.

Yes, a range of vegetarian options is available in our bar and restaurant. Feel free to let us know your preferences in advance, especially if you're coming as a group.

Yes, we do offer some halal snacks. Not all of our snacks are halal, but there are several halal options available. Feel free to ask us about the current options.

At Room Experience Geldrop we have a bar and restaurant area where you can get drinks and something tasty to eat. Think fried snacks, toasties, poffertjes, pizzas and a variety of sweet treats.

Absolutely! Choose a ready-made package or put together your own combination. Request a quote for groups.

Yes, for every kids' party we reserve your own table to unwrap presents and enjoy cake. You're welcome to bring your own cake.

Yes, you can park for free right outside Room Experience Geldrop. If our car park is full, you can also park at the McDonald's and walk to us from there.

There is free parking in front of the door and nearby. Coming with a large group or coach? Just let us know.

Yes, you can add various extras to a kids' party, such as unlimited squash and crisps, chips with a snack and a bag of sweets.

If you've booked any upgrades, there's usually unlimited squash ready on arrival. The children then start with the first activity. During the first break they get crisps. After the following activities, chips and a snack are served at the end, if this upgrade has been chosen. We usually give the bag of sweets to take home, but this can also be handed out in between by arrangement.

By prior arrangement, you are welcome to bring your own cake. Please bear in mind that we do not have plates or cutlery available for this, so you will need to bring your own.

Yes, at kids' parties we can usually cater for allergies or dietary requirements. Please always let us know in advance, so we can see what's possible.

Let us know as soon as possible if a child unexpectedly can't make it. We'll be happy to look at the options together with you.

The supervisors who are part of the kids' party are welcome to stay. Other parents or supervisors cannot stay during the party.

A maximum of 3 supervising adults can come along to a kids' party.

Yes, for children up to the age of 12, a parent or guardian must always be present at our venue.

The duration of a kids' party depends on the activities you choose. On average, a kids' party at Room Experience lasts between 2 and 5 hours.

Our kids' parties are suitable for children aged 6 and up.

<p>At a kids' party at Room Experience, you put together the activities yourself. You can also extend the party with upgrades, such as unlimited squash, crisps or popcorn, chips with a snack and a bag of sweets. Alternatively, you can choose one of our kids' party packages.</p>

With a kids' party upgrade, we usually serve the crisps or popcorn during the first break. That way the children can keep enjoying them throughout the rest of the party.

For kids' parties, we usually allow around half an hour for eating the chips.

Everyone who enters the arcade hall needs a ticket.

You can pay the remaining amount of your booking at the till on the day itself.

If you would like to cancel your booking, please contact us as soon as possible. You can find our cancellation terms on the website.

We ask for a deposit in advance. The remaining amount can be paid at the till on the day itself.

At Room Experience you can pay via a payment link, by card or in cash. For bookings, we usually ask for a deposit in advance.

You can reschedule free of charge up to 48 hours in advance. If you need to cancel, please contact us as soon as possible and we'll look at the options together.

If you've bought vouchers through Social Deal, make a booking via the Social Deal page on our website. There you can enter the voucher code in the discount code field and redeem it. You can then add the next code straight away. https://room-experience-website-v2-zeta.vercel.app/social-deal-reserveren

If the number of participants changes after you've booked, just send us an email with the name of the booking and the change. We'll be happy to look into what's still possible.

Coming with more than 15 people? Then get in touch with us by email or via the contact form. Let us know the number of people, your preferred date and time, and which activity or activities you'd like to do. We'll gladly look at the options with you.

We recommend booking early, especially at weekends, during the holidays and for kids' parties or groups. That way you have the best chance of getting your preferred date and time.

Yes, you'll receive a confirmation by email after you book. If you don't see the confirmation straight away, please check your spam folder as well.

Changes can be made up until the day itself, subject to availability and scheduling. Cancellations can be made up to at least 48 hours in advance.

Would you like to change something about your booking, such as the date, time or number of people? Please get in touch with us. We'll look at the options together.

You can easily book online via our website and booking system. Simply choose your activity, date, time and number of people.

You're welcome to drop in subject to availability. We do recommend booking in advance, so you can be sure there's space for the activity you'd like to do.

Booking isn't always required, but it is strongly recommended. That way you can be sure your preferred activity, date and time are available.

Yes, all our activities are by reservation only. Book online or get in touch with us.

We ask you to arrive 15 minutes before the start time. This gives us enough time for your welcome, the instructions and any payment on site.

The minimum and maximum group size varies per activity. Each activity states how many people it is suitable for. For groups of 15 people or more, we're happy to help you put together a suitable package.

That varies per activity. So always check the FAQ for the specific activity or get in touch with us. We'll be happy to help you find the activity that suits you best.

Let us know as soon as possible if you're going to be late. We'll then check the schedule and think along with you about a suitable solution. If you arrive late without letting us know, this will unfortunately come out of your own playing time, or the activity may have to be cancelled without a refund.

The arcade hall may feature light and game effects. If someone is sensitive to flashing lights or sensory stimuli, please contact us in advance. We're happy to think along with you about the options.

The arcade hall is wheelchair accessible, but not every machine is equally playable for everyone. Some games are positioned higher, for example, or require a certain posture. Feel free to get in touch beforehand for personal advice.

Yes, the arcade hall has both air conditioning and heating. That way you can game in comfort, whatever the season.

Yes, when you arrive you'll always get a short explanation about the arcade hall. After that you can play on your own, while we keep an eye on things to make sure everything runs smoothly.

Yes, all games in the arcade hall are included in the arcade hall price. Pixel Play, laser tag and the escape room are separate activities and are not included.

You can choose between 1 or 2 hours of unlimited gaming in the arcade hall. During your chosen playing time, you can use all the included arcade games.

The arcade hall is suitable for everyone aged 6 and up. Thanks to the variety of arcade games, the arcade hall is fun for children, teenagers and adults alike.

Yes, parents or supervisors are welcome to pop in briefly, for example to take a photo or see how things are going. Supervisors aren't meant to stay in the arcade hall for the entire activity, as it would get too crowded. If a supervisor joins in, a charge applies.

No, children under 6 are not allowed to enter the arcade hall, not even to watch. If a younger child is joining you, they can wait in our bar area or reception area under supervision.

No, children under 6 are not allowed to take part in the arcade hall. Our activities are suitable for children aged 6 and over.

No, in our arcade hall you play for the experience and the fun. No prizes or gifts can be won.

No, Pixel Play is a separate activity and is not included with the arcade hall. You can, however, book this interactive activity separately or combine it with gaming.

Yes, it is possible to hire the arcade hall exclusively. Get in touch with us for the options, availability and a package that suits your group.

Up to 25 people can play in the arcade hall at the same time. For larger groups, we're happy to help you find a suitable schedule or package.

Yes, you can drop in for the arcade hall if there is still space available at that moment. If you want to be sure of a spot, we recommend booking online in advance.

In the arcade hall at Room Experience Geldrop you can enjoy 1 or 2 hours of unlimited gaming in our arcade hall. On arrival, you'll first get a short explanation. After that you can play on your own and make unlimited use of all the available arcade games during your playing time.

If you'd like to play more laser tag sessions, simply drag all the options you want upwards. For example, if you want 3 laser tag sessions, drag the first session, the second session and the third session upwards. That way you've booked the number of sessions you want.

This depends on whether the vest fits properly and feels comfortable. If you're unsure, please get in touch with us beforehand and we'll be happy to talk it through with you.

Yes, laser tag can easily be combined with other activities at Room Experience, such as the arcade hall, Pixel Play or the escape room.

Yes, laser tag is great fun for kids' parties and groups. You play with your own group only, which makes it an active and enjoyable group activity.

No, there's no need for an adult to go in with them during laser tag.

Flashing lights and sounds are used during laser tag. Please take this into account if someone is sensitive to flashing lights or sensory stimuli.

Laser tag is partly suitable for visitors with reduced mobility. Please bear in mind that the laser gun needs to be held with two hands, which can make taking part without assistance difficult. If you're unsure, please get in touch with us.

Yes, we give you a briefing beforehand and keep an eye on things during the game to make sure everything runs smoothly.

Yes, you'll get a briefing beforehand, so everyone knows how laser tag works.

Laser tag can be played with a minimum of 2 and a maximum of 12 people. Please note: you always book for 4 people

A game of laser tag lasts 15 minutes, including putting on the vests and the briefing.

Laser tag is mainly exciting and active, but not really scary. If someone does find it a bit daunting, we're happy to help. For example, we can turn the lights on and turn the music down or off.

Laser tag is suitable from the moment children fit the vests properly. This is usually from the age of 6. After that, laser tag is fun for children, teenagers and adults alike.

With laser tag you always play with your own group. You decide the team set-up yourselves: everyone for themselves or in several teams. Beforehand you put on the vests, you get a briefing and then the laser tag can start straight away.

The arena is atmospherically darkened with blacklight and exciting lighting. It's never pitch black and a host is always present.

Our escape room contains flashing lights. Please take this into account if anyone is sensitive to flashing light. If in doubt, please contact us in advance.

No, unfortunately the escape room is not wheelchair accessible.

Yes, you'll get a full briefing beforehand. During the game there's a walkie-talkie available, so you can ask questions as you go.

Yes, for kids' parties one supervising adult must always go into the escape room with the group.

The kids' version is suitable for groups of up to 10 people. The escape room for adults is suitable for a maximum of 8 people.

The kids' and family versions of the escape room take 45 minutes. The escape room for adults takes 60 minutes.

If you don't manage to solve the game within the time limit, the escape room ends when the playing time is up. If there's time afterwards, we can explain the puzzles to you.

No, you don't need any experience to play our escape room. You'll get a briefing beforehand, and after that you can get started together.

The escape room is challenging, but very doable for both beginners and experienced players. Working together, looking closely and thinking logically will help you to progress.

Yes, the escape room is suitable for children aged 6 and up. For the family version we can sometimes make an exception for younger children, but please bear in mind that they often don't fully understand the game yet.

The escape room at Room Experience isn't really scary, but it can feel exciting at times. With children, we provide good guidance when they go in, which usually makes it feel a lot less daunting very quickly.

You play Pixel Play on an interactive LED floor that keeps changing. The aim is to hit the right tiles and avoid the lava. The levels get progressively harder, keeping the game active and challenging for young and old alike.

Pixel Play can be viewed from a wheelchair, but unfortunately it is not possible to take part as a wheelchair user. Flashing lights and sounds are used during the game. The sound can be turned down, but the flashing lights cannot be switched off.

Pixel Play involves flashing lights. Please bear this in mind if anyone is sensitive to flashing light. If in doubt, please contact us in advance.

Yes, you'll get an explanation of the game beforehand. While you're playing, we keep an eye on things to make sure everything runs smoothly.

No, Pixel Play is a separate activity and isn't included as standard with other activities. You can of course book it separately or combine it with something else.

Yes, Pixel Play can also be booked separately at Room Experience Geldrop.

You can choose from two options: 15 minutes and 45 minutes.

Pixel Play is suitable from the moment children understand the game. After that, the activity is fun for almost all ages and is played by children, teenagers and adults alike.

Pixel Play is above all great fun to do, but it can be challenging too. Because the levels keep changing, the game stays competitive and full of surprises.

A maximum of 10 people can play at the same time